Mainframe Operations Support Specialist Responsibilities - Provide full technology stack planning, administration, and support for Client's Mainframe environment, including z/OS, Db2, CICS TS, MQ, and ISV software - Monitor system health, schedule jobs (Autosys), and manage batch execution processes - Manage disk and tape systems including virtual tape libraries - Assist in ensuring Service Now CMDB is refreshed and updated so that it can be utilized for mainframe capacity planning - Perform incident management, change implementation, and recovery procedures - Administer mainframe security via RACF and perform regular performance tuning - Provide operational and disaster recovery support for mainframe environments - Manage software lifecycle, ensure compliance (NERC/CIP/SOX), and support application- and system-level tasks - Manages physical mainframe hardware, including vendor access - Execute diagnostics and support network configuration for mainframe component Technologies/Tools - IBM z/OS - IBM RACF - IBM CICS - IBM MQ - Db2 - ServiceNow Education and Experience - Bachelor’s degree in Information Technology or equivalent experience preferred. - Preferably to have relevant industry certification required. - Experience with mainframe operations and related system processes - Familiarity with infrastructure service level agreements (SLAs) - Proficiency in proactive system health monitoring and performance tracking tools - Advanced/ Fluent English