GENERAL SUMMARY As a market leader, EMS sets new standards in the design, manufacturing and sale of devices used for medical and dental treatments. EMS products benefit from a tradition of flawless Swiss precision and craftsmanship . Founded more than 30 years ago, EMS offers valuable solutions in the fields o f: Dental Prevent ion – inventors of Guided Biofilm Therapy: evidence based protocol for biofilm management on teeth, soft tissues and implants and the original Airflow, Perioflow and PIEZON technologi es.Urol ogy – market leaders in endoscopic lithotripsy, EMS shapes the history and future of stone management with its LithoClast and LaserClast product ran ge.Shock Wave Ther apy - inventors of RSWT (Radial ESWT) and developers of the Swiss DolorClast Method for the effective treatment of muscular-skeletal pathologies and dermatological conditio ns. Respect, Excellence and Client orientation are EMS' core val ues. Quality is part of EMS' DNA, it is engraved in EMS' Mis sion. Happy and healthy patients, successful clinicians and passionate partners, this is EMS' mission. EMS delivers innovative and clinically proven treatment outcomes in the least invasive way. We are committed to fostering knowledge and skills by training and educating healthcare professionals, partners and emplo yment. KEEP IT SIMPLE "It takes profound knowledge to do things in a simple manner". This quote from A.R.J. Turgot is one of the pillars of EMS' values and drives our spirit. Keep i t simple.Strong ability to present complex solutions in clear, simp le terms.Be compliant As part of the opening and development of our activity, we are seeking a Senior Service & Support Technician who will be responsible for the complete management of technical support for medical equipment in their territory. This role offers high autonomy and key role in the local establishment of th e activity. TASKS & RES PONSIBILITIES Technical Support a nd Maintenance Ensure installation, maintenance, and troubleshooting of m edical devices.Diagnose issues and carry out necessary repairs on the equipment.Ensure the performance and compliance of devices according to quality and regul atory standars. Client Relat ion and Support Provide technical support to users (clinics, pract ices, hospitals).Train users on the use and maintenance of the equipment.Respond to technical inquiries and ensure quick and profe ssional follow-up Client Rel ations and SupportProvide technical support to users (clinics, prac tices, hospitals).Respond to technical inquiries and ensure quick and profe ssional follow-up. A ctivity DevelopmentContribute to the setup and organization of the technical service in the ope ning of the office.Ensure autonomous management of technical activitie s in the territory.Identify client needs and contribute to improvi ng user experience. EDUCATIO N & PERSONAL SKILLS Technical education (electronics, biomedical, mec hanical, or equivalent).Experience (5-10 years experiences) in technical equipment mainten ance in medical devices.Customer service mindset and excelle nt communication skills.Autonomy, sense of responsibility, and entrepreneurial spirit.Ability to handle multiple inter ventions and priorities.Good command of IT tool s and technical r eports.Native Por tugueseFlu ent Engl ish - mandatory POSITION Location: São PauloNeed to travel: – In nee d only locally upon reques tsProbation Peri od: 3 monthsOccupation: 100%