Hello candidate :) We are seeking a skilled and service-oriented SAP Support Consultant - Authorization to join our global Authorization support team. In this role, you will be responsible for providing second-level support for SAP authorizations, ensuring stable and reliable operations across the central SAP ERP systems of the Würth Group. The position is strongly focused on support activities , including ticket handling , incident analysis , operational execution , troubleshooting , and user support . You will work closely with internal users, other support teams, and third-level experts to resolve issues efficiently and ensure sustainable solutions. The ideal candidate is customer-focused, structured, and experienced in handling SAP-related support requests in an international environment. Responsibilities - Provide second-level support in the area of SAP Authorizations for Würth Group companies worldwide. - Handle and resolve support tickets , incidents, and user requests in a timely and professional manner. - Analyze authorization-related issues, identify root causes, and perform troubleshooting to restore smooth operations. - Execute day-to-day operational support tasks related to SAP user and authorization management. - Support users with authorization questions and system access issues, ensuring a high level of service quality. - Collaborate closely with other support teams and third-level experts to ensure efficient and sustainable issue resolution. - Document incidents, solutions, and support procedures to contribute to continuous process improvement. - Ensure compliance with Würth Group standards, policies, and security requirements in authorization-related activities. - Coordinate with relevant internal functions when needed to support operational and compliance-related topics. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field. - Minimum of 3 years of professional experience in SAP , with a focus on Authorizations . - Proven experience in SAP support , especially in second-level support and ticket processing . - Solid understanding of SAP authorization concepts and user support processes. - Experience in incident handling , operational execution , and troubleshooting . - Basic ABAP skills are an advantage. - Knowledge of authorization structures in SAP FI and/or SAP HR is highly desirable. - Strong analytical and problem-solving skills. - Service-oriented mindset with strong communication skills and a collaborative way of working. - Ability to work both independently and as part of an international team. - Proficiency in English ; German is an advantage. Benefitis - Medical insurance - Dental insurance - Life insurance - On-site restaurant - Meal voucher or food allowance - On-site parking - Fuel allowance - On-site gym - TotalPass - Birthday gift card - Childcare allowance - Education assistance - Hotel accommodation available at no cost on in-office workdays for employees living more than 40 km away