COTYCoty is one of the world's largest beauty companies, with an iconic portfolio of fragrance, color cosmetics, skincare, and body care brands. At Coty, we celebrate and cultivate a culture of kindness. Therefore, we are proud to be an equal opportunity employer.At Coty, we believe that beauty lies in diversity and we are committed to continuing to build an environment where all talents shine, as we value the unique contributions that each individual brings to our team. And as part of our commitment to inclusion, all profiles are welcome.MissionThe Customer Service Manager is responsible for ensuring efficient execution and end to end order flow, supported by automation, standardization, and strong cross functional collaboration.This role connects Customer Service, Master Data, Distribution Centers, Transportation, IT, Finance, and Commercial teams to drive performance, cost reduction, and operational efficiency, ensuring service excellence throughout the order to delivery cycle.Scope clarification: CPFR activities are managed by another role within the structure and are not part of this position's responsibilitiesRESPONSIBILITIES & DUTIESCustomer Service & Efficient ExecutionEnsure accurate, fast, and reliable execution of customer orders across the end‐to‐end cycle.Drive disciplined operational routines to guarantee service consistency and execution excellence.Actively manage exceptions, priorities, and escalations with focus on customer impact and business continuity.Order‐to‐Delivery & End‐to‐End Cycle ManagementOwn the Order‐to‐Delivery process , covering:Order managementPartnership with Sales ADM and Master data teamsSynchronization with Distribution Centers and Transportation teamsEnsure full visibility, traceability, and synchronization across systems and operational teams.Identify bottlenecks, risks, and inefficiencies, leading corrective and preventive actions.Operational Performance with DC & TransportationServe as the primary Customer Service interface with DC and Transportation teams .Monitor execution performance, service failures, and delivery deviations.Drive root‐cause analysis and cross‐functional action plans to stabilize and improve service levels.Cost Reduction & Efficiency ImprovementIdentify and lead opportunities for cost reduction , productivity gains, and operational savings.Challenge inefficiencies in processes, rework, manual activities, and service failures.Support cost‐to‐serve discussions through data, insights, and operational improvements.Efficiency, Automation & StandardizationLead internal process automation and standardization initiatives , reducing manual work and variability.Partner with IT to implement and enhance digital solutions (e.g. order automation, EDI, system integrations).Promote scalable, standardized processes across customers, channels, and regions when applicable.Operational KPI ManagementDefine, monitor, and analyze operational KPIs such as:Order AccuracyCycle TimeBacklogClaims and ReturnsOperational Support for the Commercial TeamAct as a strong operational partner to Sales and Commercial teams .Ensure alignment between commercial commitments, operational capacity, and service execution.Support new initiatives, promotions, and customer agreements from a feasibility and execution perspective.People & Stakeholder ManagementLead, develop, and engage the Customer Service team, ensuring clear roles, accountability, and performance management.Foster a culture of efficiency, collaboration, and continuous improvement.Build trusted relationships with internal stakeholders to enable fast, effective execution.REQUIREMENTS AND QUALIFICATIONSBachelor's degree in Supply Chain, Engineering, Business Administration, or related fields.Solid experience in Customer Service, Operations or Supply Chain Operations .Strong understanding of end‐to‐end Order‐to‐Delivery / Order‐to‐Cash processes.Proven experience with DC operations, transportation, master data, and cross‐functional collaboration .Track record in cost reduction, process optimization, automation, and digital transformation .Strong analytical, communication, and leadership skills.Fluent English (Spanish is a plus).Cost awareness and continuous improvement mindsetProcess orientation and standardizationDigital and automation mindsetData‐driven decision‐makingADDITIONAL INFORMATIONHybrid work model: 2 days in-person and 3 days remote;Location: Vila Olimpia.