Company DescriptionMedicaidsoft is the first software platform specifically designed for managing long-term care Medicaid applications. Serving care facilities, Medicaid consultants, and elder law attorneys, the platform streamlines intake, eligibility assessment, document collection, and state form completion into a seamless workflow. Often compared to "TurboTax for Medicaid," Medicaidsoft reduces administrative burdens, expedites approvals, and safeguards revenue by minimizing delays and errors. Founded by experienced Medicaid professionals, the company is dedicated to solving industry challenges and helping families receive faster approvals while enabling organizations to scale efficiently. Role DescriptionThis is a full-time remote role for an Operations Support System Engineer. The engineer will be responsible for troubleshooting system issues, maintaining and administering network operations, and providing technical support to customers and internal teams. Additional responsibilities include overseeing system administration activities and managing Network Management Systems (NMS) to ensure optimal performance and reliability. Collaboration across teams will be essential to maintain innovative and efficient technical solutions. QualificationsProficiency in Troubleshooting and Technical Support to resolve system and network issues efficientlyExperience in Network Administration and Network Management Systems (NMS), including configuration and monitoringStrong skills in System Administration, including maintenance, upgrades, and security implementationsAbility to work collaboratively and independently in a remote environmentExcellent problem-solving skills and attention to detailFamiliarity with long-term care or healthcare systems is a plusBachelor's degree in Computer Science, Information Technology, or a related field preferred