ABOUT ESENCA We are a strategic communications agency focused on generating business value through public relations, content, and brand activation services. We are looking for a Project & Operations Coordinator to join our team, contributing to the organization, execution, and continuous improvement of internal processes and project management across the agency. Key Responsibilities for This Role: - Coordinate internal projects and workflows to ensure timely delivery and operational efficiency. - Monitor project timelines, deadlines, and deliverables across different teams and accounts. - Support the implementation and improvement of internal processes, documentation, and operational standards. - Track project progress and proactively identify risks, bottlenecks, and delays. - Collaborate with team leaders to align priorities, workloads, and delivery expectations. - Maintain project management tools, dashboards, and reporting systems. - Follow up on action items and ensure accountability across teams. - Assist in defining and monitoring internal SLAs and quality standards. - Prepare operational reports and project status updates for leadership. - Support resource planning and workload organization across the agency. - Contribute to the development of a more structured, scalable, and efficient operational environment. Qualifications: - Degree in Business Administration, Marketing, Project Management, Engineering, or related fields. - Previous experience in project coordination, operations, agency management, PMO, or similar roles. - Experience managing multiple projects simultaneously in dynamic environments. - Proficiency with project management and productivity tools such as ClickUp, Notion, or similar platforms. - Advanced or fluent English is essential, as we work with international clients. - Strong organizational, planning, and time management skills. - Excellent communication and stakeholder management abilities. - Proactive and responsible attitude towards challenges, with a strong commitment to execution and results. - Excellent self-management skills, as the position is primarily remote, with occasional in-person meetings at the agency. - Experience in agencies or, startups is highly desirable. Compensation & Benefits: - Employment type: Hybrid (remote with 2x/week in-office in Osasco/SP). - Meal Allowance (by card). - Transportation Allowance (by card): For in-person workdays. - Life Insurance. About Esenca Esenca (pronounced as 'eh-SEN-sah') means "essential, vital" in Esperanto. We chose this name to represent what we do: essential communication that drives business results. It is a name that does not favor any specific culture or nation but rather embraces a global perspective. Our approach is flexible and agile, which is why we work with startups, fintechs, and diverse businesses in our portfolio. Learn more at http://esenca.Io/ Hiring Process - Application review and screening based on requirements. - Operational case study assessment. - Finalists interview (in-person and in English).