www.hcltech.comWe are HCLTech, one of the world's largest and fastest growing technology and DSA companies with over 227,000 professionals across 60 countries, driving progress through industry-leading capabilities focused on Digital, Engineering and Cloud.The driving force behind this work, our people, is a diverse, creative and passionate audience that enables us to continually raise the bar for excellence in our services. We strive to empower each of our professionals to achieve their best, while also striving to help them find their daily inspiration and become the best version of themselves.Roles & ResponsibilitiesSupport Salesforce users as necessary to set up fields, profiles, roles, security & other configurationsInvestigate bugs reported by users falling for L1/L2/L3 Support falling under Service Requests, Incidents and ProblemsManaging Salesforce General Admin responsibilities such as - User management (add/delete users)Handle inbound queries for Salesforce Users and work with all relevant parties to resolve user issuesWorking on generation of Reports, Workflows, Forms (Fields and Objects)Generate and schedule custom reports as requestedEdit workflows as sales process evolves, including automated notificationsData Governance, enforce already defined policies & procedures and keep refining them as per current environment & needsProvide Release management support for new projects, enhancementsShould be able to Document/support the Salesforce platform upgrades.Work with large volume of Data that includes Data related activities like Cleansing, Deduplication, Extraction, Manipulation, Upload & ReportingDesired Skills & ExperienceExperience in Salesforce support operations including handling incidents and bug fixesExperience of working in SFDC Profiles/Roles and Sharing Rules, groups, queues, security and permissions, Validation Rules, Tasks, Workflow rules, Controllers and Triggers, Indexes, Custom Objects, Reports, Analytical Snapshots and Dashboards, Page Layouts etc.Development/SFDC Configuration/Force.com Customization using Apex Data Loader utilityUpdate and maintain Knowledge data base for recurring incidentsFollow Salesforce best practices for incident managementRCA for recurring incidents and SLA based supportDevelop reports and dashboards to support the delivery of business key metrics.Contribute and prepare effective training modules and user guidesInterpersonal SkillsExcellent written, verbal and presentation skillsAbility to effectively prioritize and execute tasks, and collaborate with various stakeholders and deliver in tight timelinesExperience working in a team-oriented, collaborative environmentEquality & Opportunity for AllRepresenting 165 nationalities worldwide, we are proud to be an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, religion, sex, color, age, national origin, pregnancy, sexual orientation, disability or genetic information, or any other protected classification, in accordance with federal, state and/or local lawsAt HCLTech, we don't just offer jobs — we offer journeys. Join a global team where your work drives innovation, your ideas matter, and your growth is supported every step of the way.Why Choose HCLTech?Be part of a purpose-led organization with a global footprintCollaborate with diverse teams across bordersWork on cutting-edge technologies in enterprise integrationEnjoy career mobility, continuous learning, and a culture of inclusionReady to #FindYourSpark and be part of a team that's #SuperchargingProgress?Apply now or reach out to learn more about this exciting opportunity!