About Lilo SocialLilo Social is a full-funnel eCommerce growth agency specializing in acquisition and retention for direct-to-consumer brands. With a team of over 75 professionals, we deliver best-in-class paid media, email marketing, and creative services to help brands scale profitably. We work across the entire customer lifecycle: from content creation and paid advertising to conversion rate optimization and retention marketing.Our partnership-first approach has earned us a 90% client retention rate and recognition as an Inc. 5000 honoree for three consecutive years (2023, 2024, 2025). We are proud to be a Klaviyo Master Elite Agency, a distinction held by only 0.2% of Klaviyo's 6,500+ partners. To date, we have driven billions of dollars in attributed revenue for our partners.The RoleWe are seeking a Project Manager to serve as the operational backbone of client delivery, coordinating workflows across creative, media, and retention teams. You will be responsible for managing project timelines, organizing resources, and ensuring seamless communication between internal teams and clients to maintain the high standard of service our partners expect.What Success Looks LikeConsistent on-time delivery of client deliverables and campaign launchesStreamlined workflows that eliminate bottlenecks and improve team velocityHigh client satisfaction scores through proactive communication and organized project managementWell-documented processes that scale efficiently as the team and client base growResponsibilitiesManage project timelines and deliverables across multiple client accounts simultaneouslyCoordinate between creative, media buying, retention, and account teams to allocate resources effectivelyOrganize weekly client meeting agendas, take detailed notes, and create actionable task lists from meeting outcomesCreate and assign Asana tasks for internal teams based on client requests and monthly retainer deliverablesTrack creative production pipelines and monitor asset status from brief through completionBuild and maintain SOPs for internal processes, organized in NotionSet up and manage client project management tools including Google Drive, Asana, Slack, and creative proofing platformsLead internal team standups and coordinate cross-functional project kickoffsHandle client onboarding processes and schedule kick-off calls with appropriate stakeholdersIdentify workflow bottlenecks and proactively implement process improvementsMaintain comprehensive documentation of scope of work for each client accountKeep all project stakeholders aligned and informed to ensure client retention and satisfactionRequirements4+ years of project management experience in a digital marketing or agency environmentHighly organized with exceptional attention to detail and follow-throughFamiliarity with eCommerce platforms and digital advertising (Facebook Ads, Google Ads, email marketing)Strong written and verbal communication skills with clients and internal teamsProven ability to manage multiple projects and competing priorities in a fast-paced environmentExpert proficiency with Google Drive (Docs, Sheets, Slides)Experience with project management and collaboration tools (Asana, Notion, Slack)Ability to work independently while fostering collaborative team relationshipsNice to HaveExperience working in a digital advertising or eCommerce agencyFamiliarity with creative production workflows and asset managementExperience with Figma, Frame.io, or other creative collaboration toolsBackground in managing subscription-based or retainer client relationshipsProcess documentation and SOP development experienceCompensation and Benefits401(k) Retirement Plan: Fully customizable 401(k) with up to 4% company matchComprehensive Health Coverage: Fully-covered medical, dental, and vision insuranceGenerous Time Off: Competitive PTO policy and paid holidays to maintain work-life balanceWellness Benefits: Complimentary Headspace subscription and fitness stipendFully Remote: Work from anywhere with flexible hours and a distributed team cultureTechnology Supplied: Equipped with the latest laptop and necessary tools for successProfessional Development: Opportunities for growth, training, and expanded responsibilitiesCompensation: Competitive salary commensurate with experience