ABOUT ESENCAWe are a strategic communications agency focused on generating business value through public relations, content, and brand activation services.We are looking for a Project & Operations Coordinator to join our team, contributing to the organization, execution, and continuous improvement of internal processes and project management across the agency.Key Responsibilities for This Role:Coordinate internal projects and workflows to ensure timely delivery and operational efficiency.Monitor project timelines, deadlines, and deliverables across different teams and accounts.Support the implementation and improvement of internal processes, documentation, and operational standards.Track project progress and proactively identify risks, bottlenecks, and delays.Collaborate with team leaders to align priorities, workloads, and delivery expectations.Maintain project management tools, dashboards, and reporting systems.Follow up on action items and ensure accountability across teams.Assist in defining and monitoring internal SLAs and quality standards.Prepare operational reports and project status updates for leadership.Support resource planning and workload organization across the agency.Contribute to the development of a more structured, scalable, and efficient operational environment.Qualifications:Degree in Business Administration, Marketing, Project Management, Engineering, or related fields.Previous experience in project coordination, operations, agency management, PMO, or similar roles.Experience managing multiple projects simultaneously in dynamic environments.Proficiency with project management and productivity tools such as ClickUp, Notion, or similar platforms.Advanced or fluent English is essential, as we work with international clients.Strong organizational, planning, and time management skills.Excellent communication and stakeholder management abilities.Proactive and responsible attitude towards challenges, with a strong commitment to execution and results.Excellent self-management skills, as the position is primarily remote, with occasional in-person meetings at the agency.Experience in agencies or, startups is highly desirable.Compensation & Benefits:Employment type: Hybrid (remote with 2x/week in-office in Osasco/SP).Meal Allowance (by card).Transportation Allowance (by card): For in-person workdays.Life Insurance.About EsencaEsenca (pronounced as 'eh-SEN-sah') means "essential, vital" in Esperanto. We chose this name to represent what we do: essential communication that drives business results. It is a name that does not favor any specific culture or nation but rather embraces a global perspective.Our approach is flexible and agile, which is why we work with startups, fintechs, and diverse businesses in our portfolio.Learn more at Hiring ProcessApplication review and screening based on requirements.Operational case study assessment.Finalists interview (in-person and in English).