Cross Border Specialist We are looking for a Cross Border Specialist to manage and optimize the performance of Third-Party Logistics (3PL) providers across South America . This role plays a key part in ensuring efficient cross-border operations, seamless customs clearance, strong last-mile performance, and effective reverse logistics. If you enjoy working with data, solving operational challenges, and collaborating with international partners in a fast-paced environment, this opportunity is for you! What you'll do: - Monitor and manage 3PL performance, ensuring compliance with SLAs - Track customs clearance deadlines and identify operational bottlenecks - Perform root cause analysis and implement corrective action plans - Manage order delays, system failures, and tracking rule accuracy - Support last-mile operations and improve delivery performance - Analyze KPIs such as failure rates, delivery performance, and customer feedback - Collaborate with logistics partners to reduce return cycle times - Ensure proper closure of uncompleted shipments and claim settlements What we're looking for: - Bachelor's degree in Supply Chain, Logistics, Business Administration, or related fields - At least 2 years of experience in 3PL management or supply chain operations - Experience with cross-border logistics is a strong plus - Solid understanding of customs clearance, last-mile delivery, and reverse logistics - Strong analytical and problem-solving skills with a data-driven mindset - Proficiency in Excel ; SQL and logistics systems are a plus - Fluent in English and Portuguese - Spanish and Mandarin are a plus - Comfortable working in a dynamic, international environment Why join us? - Exposure to cross-border and international logistics operations - High-impact role with visibility across South America - Opportunity to work with multiple logistics partners and stakeholders - Fast-paced environment with room for growth and learning Interested? Apply now or share with someone who might be a great fit!