Career Area: Product Support Role Definition Caterpillar’s MineStar Solutions Division is currently seeking a Product Service Consultant to support MineStar Terrain Onboard technologies. This role will impact product quality and customer experience by providing support and service engineering, including product validation, investigation, troubleshooting, diagnosis of application and technical problems, with an emphasis in project management, internal and external relations. What will you do - Mining technology (MineStar) hardware and software issue identification and resolution for dealers and customers. - Implementation and utilization of standard support processes to respond, restore, and resolve issues. - Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering. - Participate in New Product Introduction (NPI) projects. - Report issues within the CPI product defect process to assure proper resolution of ongoing issues. - Act as the liaison between Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and that industry standard change management and support processes are followed. Key Relationships - Product Support Manager and Team Leader: frequent discussions regarding priorities, directions, and assistance. - Product Support Team: frequent interaction and discussions with support analysts located in the United States, Australia, India, and Brazil. Assure knowledge transfers between team members. - Engineering: frequent discussions regarding customer problems. Liaison to ensure problem diagnosis, information on patches/fixes and functionality issues are resolved. - Customers and Dealers: communicate on a regular basis status and resolution of issues. Skills Customer Focus & Service Excellence: Understands and researches customer needs, responds promptly to requests, resolves common issues, collects satisfaction feedback, and consistently delivers a level of service described as excellent. Communication & Relationship Management: Communicates clearly and professionally, avoids unnecessary jargon, provides constructive feedback, interprets verbal and non‑verbal cues, nurtures strong working relationships, monitors client satisfaction, and acts quickly to address concerns. Data Analysis & Problem Solving: Collects, documents, and analyzes data from multiple sources; identifies problems, evaluates alternatives, applies diagnostic tools, and supports well‑informed decisions through accurate, objective assessments. Consulting & Technical Excellence: Applies consulting principles and technical expertise to guide internal and external clients, develops effective solutions, adheres to technical standards, stays up to date on procedures and technologies, and assists others in resolving technical or procedural challenges. Basic Requirements - Bachelor’s degree preferably in Engineering or IT related. - Pre Advanced English proficiency. - Product Support experience. Top Candidates Will Also Have - Intermediate Spanish knowledge. - Project management experience. - Experience supporting technology in an industrial or production environment. - New Product Introduction (NPI) process experience. - Experience utilizing SQL Server, TCP/IP networking, Microsoft client and server platforms. - Familiarity with schematics. - Ability to effectively communicate with technically and non‑technically skilled mining customers and dealers to develop partnerships/relationships. Additional Information Availability and desire to travel domestically and/or internationally on assignment at dealer locations and mine sites – Up to 20%. The position requires open pit mine site support work at times and requires completion of regulatory open pit and underground mine safety training. Time in a mining environment typically includes a single work week with daily work in the mining environment. The role is primarily performed during normal day shift hours but includes some off‑shift and weekend responsibilities. The candidate must work onsite five days a week. Some of the Offered Benefits - Medical plan - Dental plan - Medicines reimbursement - Psychological, Legal, Social and Finance Support Program - Private pension plan - Profit share - Meal assistance - Christmas basket - Transportation - Life and personal insurance - Extended maternity and paternity leave - Employee resources groups (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport) Posting Dates June 3, 2026 - June 13, 2026 Equal Opportunity Employer Statement Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply. #J-18808-Ljbffr