Job Title: Systems Engineer Key Skills: Microsoft 365, OneDrive, Microsoft Purview, Microsoft 365 Copilot Location: Brazil Mode: Remote We at Coforge/Encora are hiring Systems Engineer with the following skill set. Key Responsibilities Own first-touch resolution of tickets in the ServiceNow Collaboration queue across the M365 stack and supported third-party tools. Triage, troubleshoot, and document issues; escalate to senior engineers or the Systems Architect with clear reproduction steps when needed. Provide first-level technical support to end users for collaboration products and service. Assist in monitoring and maintaining collaboration platform health under guidance. Perform basic configuration changes, updates, and validation in line with change management Document system configurations, runbooks, and procedures; contribute to the Collaboration Hub SharePoint site. Learn and follow established security, governance, and compliance protocols. Support data collection and reporting for platform usage and service performance. Assist in delivering training sessions and end-user-facing documentation for collaboration products and services. Support license administration for digital collaboration products and services. Support vendor relationships under guidance — billing cycles, product upkeep, and renewals. Contribute to use-case analysis for widely used tools to identify opportunities for consolidation and standardization Required Skills & Qualifications Learns and adopts team vision and goals; follows established strategic direction. Executes well-defined tasks with guidance and follows established processes and procedures reliably. Develops foundational skills in platform technologies and learns best practices with mentorship. Follows team standards, governance, and compliance requirements. Learns security, quality, and operational practices. Understands system architecture with guidance and implements designs following established architectural patterns. Demonstrated competent IT experience (not necessarily collaboration-specific). Entry-level Microsoft certifications preferred (MS-900, MS-700, or equivalent). Working knowledge of the Microsoft 365 admin center, Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, and Viva. Basic familiarity with Microsoft Purview, licensing, and tenant administration concepts. Awareness of Microsoft 365 Copilot and Copilot Studio agents (declarative / "lite" agents). Scripting fundamentals (PowerShell preferred; Python or Bash a plus). Strong customer service orientation and good written / verbal communication. Posted On: 29-05-2026 At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.