Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking for Field Technical Support who wants to learn and transform his career.In this role you will:The Onsite Support Technician is responsible for end user support and work environment.Responsibilities:User supportDiagnosis and resolution of IT issuesEquipment configuration and maintenanceCreation of technical documentation and knowledge base articlesEnvironment checklistCompetencies:5-7 years' experience as technical supportOperating Systems (Windows, macOS, Active Directory, DNS, DHCP)Horizontal and Vertical Application Distribution, SCCM, Liquid, CDP, AtomRemote Access, Virtual DesktopMDM, PXE bootMicrosoft 365, Collaboration SuitesHardware (desktops, laptops)Networking (TCP/IP, WiFi, VPN, Vlan, routing protocols)Voice (Hardphone, Softphone, IP phone, Recording, IVR, CTI, Turrets)Smart handsAV components (Videoconference, display, speaker, mic, hdmi switch)Security (firewalls, VTMs, antivirus, proxy, SASE)Service Desk/ITSM systems, ItilClarity and objectivity in oral and written communication.Active listening and empathy to understand user needs.Ability to explain technical solutions in accessible language.Customer Service (Patience, courtesy).Proactivity in problem-solving.Organization and discipline.Time management.Resilience under pressure.Interaction with other IT teams and vendors.Results-orientedAttention to detailsWhat can you expect from us?• Professional development and constant evolution of your skills, always in line with your interests.• Opportunities to work outside Brazil• A collaborative, diverse and innovative environment that encourages teamwork.What do we offer?TCS Benefits – Brazil:Health insuranceDental PlanLife insuranceTransportation vouchersMeal/Food VoucherChildcare assistanceGympassTCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associatesPartnership with SESCReimbursement of CertificationsFree TCS Learning Portal – Online courses and live trainingInternational experience opportunityDiscount Partnership with Universities and Language SchoolsBring Your Buddy – By referring people you become eligible to receive a bonus for each hireTCS Gems – Recognition for performanceXcelerate – Free Mentoring Career PlatformAt TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!