About the job Manager, Project & Business Analysis – Central & South America Plaza Premium Group Guarulhos – São Paulo Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on board! Position Summary: Responsible for the overall project planning, business process analysis, coordination, tendering, implementation, execution, control, and completion of specific projects ensuring consistency with company strategy, commitments and goals, and a highly efficient development / deployment process. Key Responsibilities: - Facilitate the definition of project objectives, use case building, project scope, resource identification and team setup, project tendering, scheduling of project timeline and design of detailed project tasks - Apply Americas PPG IT Project Management methodology to identify the clear end to end process from project inception, pilot, pilot review and go live decision making to roll out, result tracking and post-implementation review. - Develop project plan/task list using an appropriate planning tool and standard methodologies. - Work closely with project business owners and representatives to analyze and document business processes and requirements, drive problem-solving processes, and propose solutions. - Lead cross-functional project team/key stakeholders to plan, pilot, implement and track each project and initiative and ensure its qualitative and quantitative success towards the business objectives, and value adding for the functions. - Coordinate between all stakeholders to ensure that implementation of the new systems is done in a timely manner, delivered in quality, and meeting the business requirements. - Coordinate with related business functions both locally, regionally, and globally for alignment and drive implementation. - Responsible for the validation and prioritization of requirements and demands, and project management of the initiatives. - Track project deliverables and report on progress of the project-to-project lead using appropriate tools. - Prepare business analysis and summary documents to support the project evaluations and assessment of results . - Manage task to completion ensuring successful delivery. - Manage changes to project scope, costs, time, resources as part of change management and provide visibility to management on the project's progress. - Estimate potential risk and mitigate from time to time to reduce its negative impact on the project. - Captures a list of project risks, issues, assumptions, and dependencies for their project. - Serves as the point of contact between the business stakeholders and the technical team in making sure the requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill set within and across the work-streams. - Lead and supervise project team members and vendors in accomplishing assigned tasks. Qualifications & Experience: The ideal candidate for this position is curious about how to drive maximum business value through the IT project management function. They will have a laser focus for being on time and on budget with quality deliverables. The candidate will need to be: - Highly organized and detail oriented. - A strong written and verbal communicator, comfortable interacting with colleagues at all levels - Able to effectively multi-task and deliver quality results within fast-paced project deliverable deadlines. - Capability of holistic thinking, being able to connect dots. - Experience in conducting business process analysis, capturing, and documenting business requirements. - Good at building networks, connections, positive collaborations, and consensus. - Flexible and resilient, ready to face new approaches. - Able to work & make decisions independently, as well as part of a team. - Able to clearly describe and isolate in-scope and out-of-scope elements. - Able to interact with multiple stakeholders at different levels within the organization.