About Us TheFutureSociety LLC is a founder-led, profitable startup operating The Tarot Ship (290K+ YouTube subscribers), Great Awakener (a premium all-livestream membership platform), and MAX: Your Virtual Oracle GatewayTM — the world's first AI platform powered by the user's natal chart, launching to scale June 9, 2026. Our founder is a world-renowned thought leader, astrologer, and former EVP of a global tech company. We're moving fast as we scale. The Mission Be the human heart behind our AI. As we scale Meta ads for product launches, such as MAX, you ensure every user feels seen, every technical glitch gets solved fast, and every refund request is handled with care. What You'll Own Launch Support. Manage the Intercom ticket surge during the June 9th MAX launch and ongoing. Target first-response under 2 hours, resolution under 24 hours. AI & Technical Troubleshooting Answer user questions about natal chart integration, ephemeris validation, \"how to talk to MAX\" prompts, and MAX response quality (create automated responses in our chatbot). Escalate technical issues and bring solutions. Billing Resolution Partner with our Billing Specialist on high-volume periods — refund requests, failed payment recovery, subscription changes, dispute resolution. Stripe Dashboard fluency required. Knowledge Base Build Convert recurring ticket themes into self-serve articles. Reduce ticket volume month-over-month. Community Engagement Light daily presence in Great Awakener forum and YouTube comments. Respond to member questions, escalate priority tickets, surface what the community is feeling to the team. You Are 2-4 years in customer support, success, or community management — ideally for a subscription, SaaS, or membership product. Stripe Dashboard experience essential. Strong written English. Calm under pressure, fast typist, comfortable saying \"I don't know, let me find out\" rather than guessing. Genuine interest in wellness, astrology, or spirituality. Nice to Have Experience with Intercom, ClickUp, Kit. Familiarity with AI product support (LLM behavior, prompt issues, edge cases). Compensation and Details R$7,500-R$10,000/month depending on experience and location. Full-time, remote. How to Apply Send your resume and a brief note (under 200 words) in English to answering: Walk us through the most frustrated customer you ever turned around. What did you do? Which tools are you familiar with? What made you interested in this role with our company?