POSITION SUMMARYThis role will be responsible for executing service delivery at Tag. The Account Manager, Sourcing will communicate a vision for how Tag best serves our clients across the Sourcing service offerings and empower and enable their team to bring that vision to life. The role focuses on delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team developmentJOB DUTIES(* denotes an "essential function")*Establish the quality-of-service delivery across their portfolio of accounts*Implement standardized processes for all aspects of operations*Track operational controls and ensure management information reporting requirements are fulfilled*Accomplish action items from account plans*Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client servicesFollow delegations of authority for operations team*Partner with functional teams, adhering to appropriate corporate policies, internal controls, and reporting*Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedbackPromote a culture of high performance and continuous improvement that values learning and a commitment to quality*Investigate and resolve issues escalated by the portfolio client(s) and communicate significant issues to the Operations Director and client servicesHave a strong knowledge clients' businesses and the impact of our services*Manage overall performance metrics of accounts/departments against contract/target metricsProvide team with clear communications regarding target metrics/expectations and support their achievementsEscalate operational, compliance and financial risk areas*Manage the selection, induction, development, retention, motivation and performance of direct reportsEstablish a structured succession plan for key roles*Support new business implementationCascade key business and organizational messages down to the associate level, per the appropriate channelsShare knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvementEnsure that operational processes stay within agreed upon budgets and timelinesProvide training and development opportunities and serve in mentoring role for his/her direct reportsCompilation and issue of monthly client billing*Manage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork