We are seeking a Field Support Specialist to provide on-site IT support and ensure the reliable operation of end-user computing environments. This role is responsible for maintaining personal computing systems, office technology, and related infrastructure so that employees can perform their work efficiently and effectively. The successful candidate will handle incidents and service requests escalated from the Global Service Desk, delivering hands-on support, troubleshooting issues, and ensuring a high level of customer satisfaction. Key Responsibilities - Receive, prioritize, document, and resolve incidents and service requests from the Global Service Desk - Provide hands-on, on-site technical support for end-user devices and office technology - Troubleshoot and resolve issues related to hardware, software, and network connectivity - Support and maintain Microsoft Windows environments and end-user devices - Provide support for Microsoft Office tools, Office 365, SharePoint, and Microsoft Teams - Install, configure, and maintain hardware and peripherals (desktops, laptops, printers, etc.) - Support network connectivity issues and perform troubleshooting when necessary - Assist with videoconferencing systems and meeting room technology - Use incident management and ticketing tools (e.g., ServiceNow) to track and resolve issues - Monitor systems using IT monitoring tools and proactively address potential issues - Escalate complex issues when required and collaborate with other IT teams - Ensure all activities are documented and aligned with IT standards and procedures Behavioral Competencies - Demonstrates a consistently positive attitude and professional approach - Shows enthusiasm, dedication, and accountability in daily activities - Takes initiative by proactively identifying solutions and driving tasks to completion - Displays empathy and focuses on the needs of internal and external users - Maintains a solution-oriented mindset, always focusing on what can be done - Builds strong relationships with stakeholders and end users - Maintains a courteous and professional demeanor in all interactions Technical Skills & Requirements - Solid experience with Microsoft Windows support - Strong knowledge of Microsoft Office Suite, Office 365, SharePoint, and Teams - Experience with hardware support and troubleshooting - Basic to intermediate understanding of network troubleshooting - Familiarity with videoconferencing and collaboration tools - Experience supporting peripherals and end-user devices - Knowledge of monitoring tools - Experience with ticketing systems (ServiceNow or similar) Additional Qualifications - Strong problem-solving and troubleshooting skills - Good organizational and time management abilities - Effective communication and interpersonal skills - Ability to work independently and as part of a team - Advanced English proficiency for communication in a global environment Igualdade & Oportunidade para Todos - Representando 165 nacionalidades em todo o mundo, nos orgulhamos de ser um empregador que oferece igualdade de oportunidades, comprometido em fornecer oportunidades iguais de emprego a todos os candidatos e funcionários, independentemente de raça, religião, sexo, cor, idade, nacionalidade, gravidez, orientação sexual, deficiência física ou informações genéticas, ou qualquer outra classificação protegida, de acordo com as leis federais, estaduais e/ou locais.