About Garena:Established in 2009 and headquartered in Singapore , Garena is a leading online games developer and publisher with a global footprint across more than 130 markets.Garena provides global users access to popular and engaging mobile and PC online games that it develops, curates, and localizes. It champions games as a social and entertainment platform on which its communities can engage and interact.In addition, Garena is a leading esports organizer. It hosts esports events around the world that range from grassroots local tournaments to some of the most viewed professional esports competitions globally. The Free Fire World Series 2021 Singapore, which was watched by 5.4 million concurrent viewers at its peak, holds the record for the highest concurrent viewership of any esports match in history.About the position:We are looking for a User Research Analyst/Senior Analyst who is committed and passionate about understanding people behaviour, taste and also about gaming! This role will be responsible for organizing, and executing researches with different methodologies aiming to provide actionable reports in order to improve Garena gaming portfolio.Our ideal candidate would be able to run with us, adapt to our needs, and stay humble throughout. If you are a driven person who wants to contribute to the gaming industry, we'd love to work with you!Make sure to share your CV in English.Exclusivity contract required.Responsibilities:Support the planning and execution of research studies using surveys, interviews, usability tests, playtests, and other methodsAssist in recruiting and screening research participantsConduct moderated and unmoderated research sessions under guidance from senior researchersTake detailed notes, transcribe sessions, and organize raw research dataHelp analyze qualitative and quantitative data to identify patterns, player preferences, and pain pointsContribute to research reports and presentations with clear, concise findingsCollaborate with cross-functional teams (design, product, publishing) to understand research needsMaintain research documentation, templates, and knowledge repositoriesStay curious about research methodologies, gaming trends, and player motivations, turning curiosity into actions and attain a deeper understanding of the topicsMain job requirements:Superior/higher degree completed;1-3 years of experience in user research, UX research, market research, or a related fieldBasic understanding of qualitative methods (interviews, usability testing) and quantitative methods (surveys, data analysis)Strong written and verbal communication skills — able to summarize findings clearlyDetail-oriented with good organizational and note-taking skillsCollaborative mindset — comfortable working with different teams and taking feedbackGenuine interest in games with a willingness to learn about gaming culture and player motivationsFamiliarity with basic research tools (Google Forms, survey platforms, spreadsheets)Adherence to all core values (high commitment to the work, go the extra mile pursuing excellence, stay humble)Fluency in Portuguese and English (spoken and written)Familiarity with AI tools (ChatGPT, Gemini) and openness to develop AI-assisted research skillsExperience in or passion for the gaming/entertainment industryAvailable to work in hybrid work model at our office in São Paulo, SP.Nice to Have:Degree in Psychology, Sociology, HCI, Design, or related fieldExperience with research tools like SPSS/ RStudio/ SQL, Qualtrics, Dovetail, Maze, or similarPortfolio or examples of past research work (academic or professional)