As an AWS Customer Solutions Manager, you'll guide customers through their multi-year cloud transformation journey, ensuring seamless collaboration across AWS teams to deliver measurable business outcomes. You'll serve as a trusted advisor, orchestrating strategy and execution while solving complex cloud adoption challenges at scale. Key job responsibilities - Partner with customers to understand their cloud adoption goals and guide them through each phase of their transformation journey, from initial planning through operational excellence. - Coordinate across AWS teams to ensure aligned execution, breaking down silos between sales, support, solutions architecture, and professional services to deliver integrated customer solutions. - Develop and manage customer engagement plans that translate strategic objectives into actionable milestones, tracking progress and adjusting approaches based on business outcomes. - Lead customer business reviews and executive briefings that communicate progress, address challenges, and identify opportunities for expanded AWS adoption and innovation. - Identify and advocate for new AWS services and solutions that address customer needs, bringing creative approaches and tools to solve complex technical and operational challenges. A day in the life In this role, you'll work directly with customers navigating their cloud adoption, helping them understand the operational, educational, and governance aspects of their AWS journey. You'll coordinate across multiple AWS teams—including sales, support, solutions architecture, and professional services—to plan and support large-scale workload migrations. Your day might include translating strategic customer initiatives into executable plans, leading business reviews and executive briefings, or facilitating knowledge-sharing sessions that align technical solutions with business goals. You'll also identify opportunities to introduce new AWS services and tools that address emerging customer challenges, working collaboratively with your peers to drive innovation and operational excellence. About the team We're a global team dedicated to helping customers succeed in their cloud transformation. Our vision is to make cloud adoption accessible, efficient, and impactful for organizations of all sizes. We work closely with customers across industries, understanding their unique business challenges and helping them unlock the full potential of cloud technology. You'll collaborate with a diverse group of technical experts, account leaders, and customer teams who are committed to delivering exceptional outcomes. We value inclusive perspectives, continuous learning, and a culture where everyone contributes to our shared success. Our team embraces flexibility and supports a healthy balance between work and personal life, recognizing that our best work happens when we're energized and supported both professionally and personally. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Mental Health and Well-Being (MHW), Glamazon, and Women at Amazon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
